Complaints

The positive ethos at Shephalbury extends to all matters raised. 

We want our families and staff to feel listened to and heard. To promote this, we ensure an open door policy so that matters can be raised as timely as possible. 

Please do reach out with any query or matter - nothing is too small. Managing matters when they are small is much better than waiting for problems to grow. 

If you do need to escalate your concern, please do speak with a member of the senior leadership team. If you wish to make a formal complaint, the policy to follow is found by clicking this link